Contact Us
Have questions about pet insurance coverage, policy details, or claims? Our dedicated support team is here to help you every step of the way. Reach out using any of the contact methods below, and we’ll respond promptly to assist you.
Get in Touch
Email: support@insurance.petcins.com
Phone: 1-800-555-0199 (Monday–Friday, 8:00 AM–8:00 PM ET)
Mail: PetCINS Insurance, 123 Policy Drive, Suite 400, Austin, TX 78701
Quick Links
Frequently Asked Questions
Before contacting us, you may find answers in our FAQ section or Help Center. Common topics include how to file a claim, update your policy, add a pet, or cancel coverage.
For urgent claims assistance, please log in to your account at insurance.petcins.com or call our Claims Department directly at 1-800-555-0199.
Last updated: March 15, 2025